Requesting support
P.R.I.M.E. accepts requests for language, literacy, disability, communication, mobility, sensory, cognitive, paper, telephone, or staff-assisted alternatives without requiring special legal words.
Accessibility policy
Access does not depend on a private smartphone, stable email, or one communication method.
P.R.I.M.E. provides reasonable modifications and effective communication appropriate to the service, setting, safety requirements, and applicable law.
Request an accommodationInteractive response
Staff document the requested support, consult with the person, provide an effective option when reasonable, explain any limitation, and escalate unresolved barriers rather than silently denying access.
Digital accessibility
The website targets WCAG 2.2 Level AA. Testing includes keyboard use, screen readers, zoom and reflow, focus visibility, error recovery, mobile devices, and people representative of the intended population.
No retaliation
Requesting an accommodation, reporting a barrier, or declining an ineffective method does not reduce respectful treatment, grievance access, or eligibility except where a documented lawful or safety requirement controls.