Impartial intake
A person complained about should not investigate or close the grievance. The system records the conflict, supports assignment to an alternate reviewer, and audits all Super Admin access.
Grievance & nonretaliation policy
A concern receives impartial review without retaliation.
P.R.I.M.E. accepts oral, written, accessible, staff-assisted, and limited online grievances. People submit grievances without retaliation or interruption of services, and the system separates each grievance from ordinary case notes.
Submit a confidential grievanceReview process
The authorized reviewer logs and acknowledges the concern, assesses safety and retaliation, applies interim protections, reviews only information within P.R.I.M.E.'s authority, records an outcome, and provides the next internal or external option.
Accessibility and assistance
P.R.I.M.E. accepts grievances through effective communication methods and provides reasonable assistance, language support, or a paper alternative. A participant does not have to confront the person complained about.
Appeal and external rights
An internal grievance does not limit a person's right to contact a funder, regulator, civil-rights agency, protective agency, law enforcement, court, facility authority, or another external body with jurisdiction.