Accessibility and language access
Tell us the communication method, language, accommodation, or paper alternative you need. A private smartphone or stable email should never be assumed.
Contact, accessibility & accountability
Make help—and accountability—easy to reach.
Use the inquiry pathway for general contact, accessibility or language support, and organizational requests. Do not submit emergencies, passwords, private clinical records, victim information, or full legal files.
Start a safe contact requestGrievance and nonretaliation
A participant may raise a concern through a route that is independent from the person complained about. That person must not view, suppress, assign, or close the grievance. Retaliation is prohibited.
Records and corrections
Participants may request approved copies, identify possible errors, ask for source-aware correction, and receive a documented response consistent with privacy, legal hold, and restricted-record rules.
Emergency limitation
P.R.I.M.E. is not continuously monitored and cannot provide emergency response. If anyone is in immediate danger, contact 911 or the locally approved emergency service.